In today’s market, every service provider is being asked to deliver improved service at reduced cost. Empowering your engineers to manage their own workload can help you achieve this by linking Service Accent to one of our remote solutions.

With a variety of options to choose from, available within the reach of most budgets, you can integrate with the latest wireless and internet technology, making use of PDAs, laptops and mobile phones.

Service Accent Wireless

Service Accent Wireless gives your engineers freedom in the field with the ability to use PocketPC 2003 and Windows Mobile 5/6 hand-held devices, even when out of coverage or in sensitive areas. This Wireless solution allows your engineers to see their jobs, log new jobs, check customer history, record meter readings, complete tasks and capture signatures.

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Service Accent Remote Customer

Allow your customers to log in to your system using a simplified and controlled front-end. Service Accent Remote Customer enables your customers to log their own jobs, view open jobs and history, place orders and enter meter readings, all via a simple web-based interface.

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Service Accent Remote Engineer

Let your engineers log in to Service Accent with a dedicated web-based interface. They can view their job list, raise new jobs, use and request parts, see customer and machine details and look up service history using a web browser.

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Service Accent Mobile

Service Accent Mobile is a browser-based front end, optimised for PDAs and other browser-enabled devices, that provides essential functionality for your engineers in the field.

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Service Accent Messaging

Service Accent Messaging enables your engineers to send simple status updates and critical job information using their mobile phones via cost-effective SMS text messages.

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Service Accent Remote Email

Service Accent Remote Email gives external parties the ability to log jobs and receive updates via email.

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