Service Accent Remote Email

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Let your customers log their own calls just by sending you an email! Service Accent Remote Email enables your customers to send you an email with their fault details and have it logged in Service Accent automatically. Service Accent Remote Email will send them a confirmation email with their job number. When you close the call down, Service Accent Remote Email can even send them an email informing them of this, completely automatically.

How it works

If you already have internet email, then you are 90% of the way there. You will need either Microsoft Outlook or an SMTP/POP3 mailbox, and that's it. You can run the gateway on its own workstation with a dedicated email account (for example, service@yourcompany.co.uk) or run it on a user's workstation sharing an existing account. Service Accent Remote Email checks the mailbox periodically scanning for new emails; any new emails are read and the details in the email are used to locate the customer and machine; a new job is then logged and an email sent back to the sender with a job number.

Service Accent Remote Email in action

One of your customers wants to log a call with you and sends you the following email:

Service Accent Remote Email logs the job in Service Accent, and your customer gets this automated reply^*:

^* This is a sample and may not represent what will actually be sent. This will depend on your requirements and specifications.

Further information

 Service Accent Remote Email datasheet